Where is my order?

Order processing

After you place an order, you will receive an order confirmation by email. Once your order has been processed and handed over for shipment, you will receive a shipping confirmation. From that point, your order can be tracked using the tracking number provided.

Tracking your parcel

Every order is assigned a tracking number. This allows you to follow the delivery status online. You can track your shipment directly on our website (where available) or via the carrier’s tracking page.

• Check your email for the shipping confirmation and tracking details (also check spam/junk folders).
• Use the tracking link/number to see the latest shipping updates.
• If tracking has not updated for a short period, it can be normal (scans may occur in batches).

Delivery times

Delivery times depend on your destination and the shipping method. For details, please see our Payment and Dispatch Information page (footer link), which contains the most up-to-date information about shipping times, carriers, and potential delays.

If your order appears delayed

Occasionally, shipments can be delayed due to factors outside our control (e.g., peak seasons, customs processing, local carrier delays, weather events). If you believe your order is unusually delayed, please contact us via the Contact page (footer link) and include:

• Your order number
• Your full name and delivery address
• The tracking number (if available)

Missing delivery / wrong address

Please ensure your delivery address is correct at checkout. If you notice an error, contact us as soon as possible via the Contact page. If an order is already shipped, changes may not be possible.

Tip: For the full legal terms related to delivery, risk transfer, and any applicable conditions, please review our Terms and Conditions and Payment and Dispatch Information (footer links).