What is your return policy?

14-day right of withdrawal (EU)

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days in accordance with applicable consumer protection law. The detailed conditions, instructions, and any exceptions are provided on our Right of Withdrawal page (footer link).

How to request a return

To request a return, please contact us via the Contact page (footer link) and provide your order number. We will send you the return instructions and the return address, if applicable.

Return shipping costs

Unless otherwise stated in our legal documents, the customer is responsible for arranging and paying the return shipment (return postage). This is standard for many returns under EU rules.

Refund of shipping costs (if paid)

Refunds of shipping costs depend on what was charged at checkout and the applicable legal conditions. If you paid a separate shipping price at checkout (i.e., shipping was charged as an additional item), this may be refundable in accordance with the conditions set out in our Right of Withdrawal, Terms and Conditions, and Payment and Dispatch Information pages (footer links).

If you are unsure which shipping costs apply to your order, please review your order confirmation and the footer links mentioned above, or contact us via the Contact page.

Condition of returned items

Returned items should be sent back in a reasonable condition. For hygiene-sensitive goods, sealed items, or products that are excluded from withdrawal under applicable law, special rules may apply. Please refer to the Right of Withdrawal and Terms and Conditions pages (footer links) for details.

When will I receive my refund?

If your return is approved, refunds are processed using the original payment method after we receive the returned goods or acceptable proof of return, depending on the applicable legal requirements. Processing times can vary by payment provider.

Important: This Help page is a simplified summary for convenience only. The legally binding and most complete information can be found in Right of Withdrawal, Terms and Conditions, and Payment and Dispatch Information (footer links).